S+B: Let’s begin by talking about the mind-set of leaders who are adept at scaling excellence.
SUTTON: Leaders who are adept at scaling have an almost paradoxical mind-set. On one hand, they’re always focusing on cleaning things up—smoothing and clarifying policies and processes so they are more spreadable. They have a clear sense of the excellence they’re trying to spread and of where they’re going. On the other hand, they understand that life is messy, and there are going to be long stretches when they and their people are confused and don’t know exactly what needs to be done. But they urge people to keep moving forward in spite of that. That’s the paradox: They’re always trying to clean things up, but they embrace chaos and don’t let it stop them.
JNRip49NU1 (via khuyi)